This Support Policy defines the level of assistance you should expect from us for the Corlax plugin, themes, addons and after sales support.
We provide Support Services only through our Support Forums. We do not provide Support through any other channel (including, but not limited to direct e-mail, Social Networks, Skype or over the phone).
Before submitting a new Support Topic, we kindly ask you to always consult the documentation, search through our FAQ and Forums to make sure your question has not been asked and answered already. More often than not problems comes from conflicting plugins, before opening a new Support Topic, disable all non Corlax plugins and see if problem goes away. If it does, activate the plugin again, one by one to find the culprit. Knowing which plugin is creating a conflict will help us expedite assistance. If through this investigation your issue can’t be solved, you may open a new Support Topic.
Support for website development after month is chargeable only 1 month free support we provide you can contact us for more detail about it.
Support Forum – hours of operations
Our support hours are Monday to Friday, 09:00 to 6:00pm (India Time). We guarantee an answer within 24 hours to all Support Topic Monday to Friday and within 48 hours during weekends. This doesn’t mean all solutions will be provided within 24 or 48 hrs. For more advanced or technical queries it may as well take longer.
Should you wish to get in touch for membership related issues or pre-sales questions, please send us an email. We will respond to you as soon as possible.